CASE STUDY
NetSuite WMS Alternative: A Custom Pick-Pack-Ship Solution for Distribution
CLIENT
Air Compressor Services (ACS)
INDUSTRY
Distribution
SOLUTION AREA
Custom NetSuite Development / Warehouse Fulfillment
50%+ reduction in clicks
estimated per order using the custom app
Manages 95%+ of orders
with native NetSuite available as a reliable fallback
The Challenge
When Every Click Costs You
Air Compressor Services (ACS) moves a high volume of replacement parts and compressor accessories to customers who depend on fast, accurate fulfillment. In a distribution operation like theirs, warehouse speed directly affects how well they serve their customers.
ACS’s fulfillment team was using NetSuite WMS on mobile scanners to process orders, but the experience was working against them. The interface required far more taps and clicks than a fast-moving warehouse workflow can sustain, and slow loading times compounded every step.
The result was a fulfillment process that felt more like a bottleneck than a tool. ACS needed a better way to move orders through their warehouse without fighting their software to do it.
The Solution
A Purpose-Built App that Works the Way Your Team Does
Rather than trying to work around the limitations of NetSuite WMS, SuiteRep built an entirely new mobile interface from the ground up. The new custom pick-pack-ship app replaced the standard WMS workflow with an experience designed specifically for the way ACS operates.
The interface guides fulfillment workers through each step in sequence and is driven almost entirely by scanner input, keeping screen taps to a minimum. To maximize performance, all scanning activity is staged on the client side, meaning NetSuite only processes what is necessary: the initial order load and the final pick or pack/ship save. This keeps the app running fast, even during high-volume fulfillment.
For label printing, SuiteRep integrated directly with PrintNode rather than relying on a third-party WMS module, ensuring a smooth and reliable printing experience that fits the warehouse workflow.
Fully custom mobile interface built outside of NetSuite WMS
Scanner-driven workflow with minimal screen interaction
Client-side staging for maximum processing speed
Direct PrintNode integration for dependable label printing
The Results
Efficiency that Speaks for Itself
Since rollout, the app has proven both stable and effective. Internal estimates suggest the new workflow has cut clicks by at least 50%, and ACS’s team has consistently noted improvement in their fulfillment process. The app handles the overwhelming majority of orders, and for the rare edge cases it does not address, native NetSuite is always available. Additional automations added after the initial launch have extended the solution’s value even further.
Built for Your Needs
When standard tools create more friction than they solve, custom development can be the right answer. SuiteRep built Air Compressor Services a faster, smarter fulfillment workflow by designing from the ground up around how their team actually works. If slow or cumbersome warehouse processes are getting in the way of your operation, we would be glad to help.