OPTIMIZE OPERATIONS

NetSuite for Retail and Ecommerce

Manage your entire ecommerce and retail operations in one place with NetSuite. 

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BEST-IN-CLASS

The Best-In-Class Cloud ERP for Your Business Operations

NetSuite is a cloud-native business management platform that natively integrates enterprise resource planning (ERP), customer relationship management (CRM), financials, ecommerce, inventory management, and order fulfillment on a unified cloud database.

NetSuite retail natively unifies commerce across channels with real-time, bi-directional sync empowering unified inventory, customer profiles, and order orchestration. Cloud-native agility combined with robust APIs enable customized experiences, while PCI compliance and back-office automation streamline operations. By consolidating POS, ecommerce, CRM, merchandising, and order management, NetSuite provides the technical foundation for retail and ecommerce operations.

    Ecommerce Merchants Scale Online Business with NetSuite Commerce 

    IDENTIFY PAIN POINTS

    Lagging Tech and Data Gaps—Can Your System Keep Pace?

    Today’s shoppers demand seamless retail experiences across all channels, from stores to ecommerce to mobile. Meeting these high expectations is extraordinarily complex for retailers, especially with dated IT systems unable to provide real-time visibility and agility across customer touchpoints. Common retail pain points include the following:

      • Fragmented data across disconnected systems limiting single views of inventory, customers, and operations.
      • Manual processes plagued by errors and latency causing order processing delays.
      • Limited visibility into network-wide inventory levels resulting in misallocated stock and lost sales.

      • Disjointed customer experiences due to inconsistent product info, pricing, and promotions.

      • Shrinking margins across channels despite growing commerce volumes.

      • Lack of real-time analytics into channel and product performance.

        SIMPLIFY OMNICHANNEL MANAGEMENT WITH NETSUITE

        Commerce

        • Unified POS, ecommerce storefronts

        • Buy anywhere/fulfill anywhere capabilities

        • Omnichannel order management

        Customer Management 

        • CRM with unified customer profiles

        • Marketing automation and personalization

        • Customer service case management

        netsuite electronic bank payments

        Financial Management 

        • General ledger, billing, invoicing

        • Multi-subsidiary and global consolidations

        • Standard and customizable reporting

        Business Analytics

        • Role-based KPI dashboards

        • Recommendation engines for merchandising

        • Channel and product profitability reporting

          Compliance and reporting
          customer service

          Merchandising

          • Pricing management

          • Promotions, coupons, and loyalty programs

          • Assortment planning and size/color matrix

          Inventory Management 

          • Real-time visibility across channels
          • Auto-replenishment and transfer workflows
          • Serialized inventory and matrix items
          NetSuite workflow automations

          Commerce Experience 

          • Headless and PWA storefronts

          • Progressive web apps and mobile POS

          • Integrated payments, tax, and fraud checks

          Business Processes 

          • Workflow automation for retail operations

          • Approvals, alerts, and exception management

          • Customizations with SuiteFlow and SuiteScript

            TARGETED GROWTH

            The Power of One Unified Retail and Ecommerce Platform

            Retail companies often rely on legacy systems like ERP and POS that were not built to interconnect, leading to technological silos. NetSuite helps retailers and ecommerce merchants break down operational silos to fuel innovation and growth. Core benefits include:

              • Real-time inventory and advanced order workflows enable omnichannel fulfillment.

              • Builds 360 customer profiles for personalized engagements.

              • Eliminated data silos fuel cross-channel analytics.

              • Rules-based order flows and SLA exception management.
              • Integrated gateways for global payment collection across channels.

              • Unified visibility with automated replenishment and allocation.

              • Centralized promotions and loyalty redemption system.

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              Susan, Director of Accounting

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              Why Choose SUITEREP as Your NetSuite Partner?

              Customized for Distinct Needs

              No matter how unique your business model, we customize and extend NetSuite to match your specialized requirements leveraging proven rapid implementation methodologies.

              Cutting-Edge Innovation Partner

              As an experienced NetSuite support partner, we can advise clients on best practices and lead clients through the adoption process for new inovations.

                A Partner to Fuel Your Omnichannel Ambitions

                We’re passionate about pursuing excellence for ourselves and for our clients. We’ve seen firsthand how NetSuite empowers merchants to scale successfully, and we are ready to support you in your growth as well.

                Get Started with the PROVEN Experts 

                Let’s discuss your expansion goals and how together we can make them a fast reality with NetSuite as the foundation.

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                FAQs

                What makes NetSuite well-suited for omnichannel retail?

                NetSuite offers unified commerce capabilities that converge your channels into a single cloud platform encompassing POS, ecommerce, CRM, order management, inventory, merchandising, and more. This eliminates disconnected processes and fragmented data.

                Does NetSuite support complex order fulfillment needs?

                Yes, NetSuite provides robust and configurable order orchestration workflows to support omnichannel order sourcing, shipment, delivery, and more based on your unique business requirements.

                Can NetSuite scale to support large product catalogs?

                Absolutely. NetSuite can scale to tens of millions of SKUs while enabling rich merchandising capabilities across your catalog. Leading global retailers rely on NetSuite to manage huge, fast-changing product volumes.

                What types of customizations are possible?

                Nearly all aspects of NetSuite are customizable, including checkout flows, site UI, order processing rules, inventory configuration, and more using native tools like SuiteScript. This flexibility enables brands to tailor experiences to their needs.

                Is NetSuite suited for mid-market retailers?

                With cloud economics and flexible pricing models, NetSuite is accessible for retailers of all sizes. As your revenue grows over time, your NetSuite subscription can scale as your needs change.