NetSuite for Retail and Ecommerce
Manage your entire ecommerce and retail operations in one place with NetSuite.
The Best-In-Class Cloud ERP for Your Business Operations
NetSuite is a cloud-native business management platform that natively integrates enterprise resource planning (ERP), customer relationship management (CRM), financials, ecommerce, inventory management, and order fulfillment on a unified cloud database.
NetSuite retail natively unifies commerce across channels with real-time, bi-directional sync empowering unified inventory, customer profiles, and order orchestration. Cloud-native agility combined with robust APIs enable customized experiences, while PCI compliance and back-office automation streamline operations. By consolidating POS, ecommerce, CRM, merchandising, and order management, NetSuite provides the technical foundation for retail and ecommerce operations.
Ecommerce Merchants Scale Online Business with NetSuite Commerce
Lagging Tech and Data Gaps—Can Your System Keep Pace?
Today’s shoppers demand seamless retail experiences across all channels, from stores to ecommerce to mobile. Meeting these high expectations is extraordinarily complex for retailers, especially with dated IT systems unable to provide real-time visibility and agility across customer touchpoints. Common retail pain points include the following:
- Fragmented data across disconnected systems limiting single views of inventory, customers, and operations.
- Manual processes plagued by errors and latency causing order processing delays.
- Limited visibility into network-wide inventory levels resulting in misallocated stock and lost sales.
- Disjointed customer experiences due to inconsistent product info, pricing, and promotions.
- Shrinking margins across channels despite growing commerce volumes.
- Lack of real-time analytics into channel and product performance.
SIMPLIFY OMNICHANNEL MANAGEMENT WITH NETSUITE
Commerce
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Unified POS, ecommerce storefronts
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Buy anywhere/fulfill anywhere capabilities
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Omnichannel order management
Customer Management
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CRM with unified customer profiles
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Marketing automation and personalization
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Customer service case management
Financial Management
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General ledger, billing, invoicing
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Multi-subsidiary and global consolidations
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Standard and customizable reporting
Business Analytics
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Role-based KPI dashboards
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Recommendation engines for merchandising
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Channel and product profitability reporting
Merchandising
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Pricing management
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Promotions, coupons, and loyalty programs
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Assortment planning and size/color matrix
Inventory Management
- Real-time visibility across channels
- Auto-replenishment and transfer workflows
- Serialized inventory and matrix items
Commerce Experience
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Headless and PWA storefronts
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Progressive web apps and mobile POS
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Integrated payments, tax, and fraud checks
Business Processes
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Workflow automation for retail operations
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Approvals, alerts, and exception management
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Customizations with SuiteFlow and SuiteScript
The Power of One Unified Retail and Ecommerce Platform
Retail companies often rely on legacy systems like ERP and POS that were not built to interconnect, leading to technological silos. NetSuite helps retailers and ecommerce merchants break down operational silos to fuel innovation and growth. Core benefits include:
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Real-time inventory and advanced order workflows enable omnichannel fulfillment.
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Builds 360 customer profiles for personalized engagements.
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Eliminated data silos fuel cross-channel analytics.
- Rules-based order flows and SLA exception management.
- Integrated gateways for global payment collection across channels.
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Unified visibility with automated replenishment and allocation.
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Centralized promotions and loyalty redemption system.
Why Choose SUITEREP as Your NetSuite Partner?
Premium Quality Work
We deliver only premium-quality work, designed to hold up over time.
Deep NetSuite Knowledge
We bring deep NetSuite knowledge and experience to every project.
Dedicated U.S.-based Staff
We are a dedicated, U.S.-based staff that you get to know and trust.
Testimonials
At SuiteRep, we’re passionate about helping our clients build amazing companies and realize their greatest potential. But don’t just take it from us! Here’s what some of our amazing clients have to say about their experience working with us.
Working with SuiteRep has been an absolute pleasure. Their professionalism, attention to detail and proactive communication have truly exceeded my expectations. Their team’s willingness to go above and beyond to accommodate requests have been invaluable. SuiteRep consistently delivers high-quality work timely and within budget, making them a trusted partner. I highly recommend SuiteRep to anyone seeking reliable and top-notch NetSuite consultations. I look forward to continuing a successful collaboration with SuiteRep in the future.
Susan, Director of Accounting
SuiteRep has done an amazing job in improving our Netsuite environment. They’re extremely capable and wonderful to work with, helping us with not only ongoing system maintenance but also improving the systems overall, leading to incredible efficiencies and automation for my team. [I would recommend SuiteRep to] truly anyone who uses Netsuite! We all know the system isn’t the most user friendly but SuiteRep makes it a much better experience for us.
Christine, VP of Finance & Operations
SuiteRep was instrumental in business continuity when 2/3 of the Business Applications team unexpectedly turned over in the span of 2 months. They were very supportive as we began the search to back-fill and upgrade the team. They allowed us to continue to meet the needs of our internal customers. As someone who does not have a background in NetSuite, I also appreciate their knowledge and insights into how NetSuite should function. The other benefits have included having access to a development resource, documentation of their work, and a trusted NetSuite partner. I would recommend SuiteRep to any business that uses NetSuite and does not have the budget to fully staff a Business Applications team with NetSuite Admins and Developers. They have been great partners for several years.
Heather, Group Controller
SuiteRep was responsive and attentive to the many questions we asked in order to gain the confidence necessary to handle ACH Direct Origination on our own. I’d recommend SuiteRep to NetSuite users who feel overwhelmed or nervous at the prospect of figuring out a new process on their own.
Areti, Director of Accounting
Get Started with the PROVEN Experts
Let’s discuss your expansion goals and how together we can make them a fast reality with NetSuite as the foundation.
FAQs
What makes NetSuite well-suited for omnichannel retail?
NetSuite offers unified commerce capabilities that converge your channels into a single cloud platform encompassing POS, ecommerce, CRM, order management, inventory, merchandising, and more. This eliminates disconnected processes and fragmented data.
Does NetSuite support complex order fulfillment needs?
Yes, NetSuite provides robust and configurable order orchestration workflows to support omnichannel order sourcing, shipment, delivery, and more based on your unique business requirements.
Can NetSuite scale to support large product catalogs?
Absolutely. NetSuite can scale to tens of millions of SKUs while enabling rich merchandising capabilities across your catalog. Leading global retailers rely on NetSuite to manage huge, fast-changing product volumes.
What types of customizations are possible?
Nearly all aspects of NetSuite are customizable, including checkout flows, site UI, order processing rules, inventory configuration, and more using native tools like SuiteScript. This flexibility enables brands to tailor experiences to their needs.
Is NetSuite suited for mid-market retailers?
With cloud economics and flexible pricing models, NetSuite is accessible for retailers of all sizes. As your revenue grows over time, your NetSuite subscription can scale as your needs change.