CASE STUDY

Automating High-Value Order Imports for TMS South

CLIENT

Total Maintenance Solutions (TMS) South

INDUSTRY

Distribution

SOLUTION AREA

NetSuite Sharepoint Integration

Zero manual data entry

Client order spreadsheets flow directly into NetSuite

One integration, every channel

Automated order intake for high-value clients across sales, counter, and e-commerce

The Challenge

When Client Convenience Creates Internal Chaos

TMS South is a plumbing repair parts distributor serving the Southeastern US across a wide range of markets, including correctional facilities, healthcare, schools, commercial properties, and professional plumbers. Their customers are served through multiple sales channels, including territory sales, counter sales, inside sales, and e-commerce.

Many of TMS South’s highest-value clients preferred to submit orders via spreadsheets and email. It was a convenient process for the client, but it created a very different experience on the inside. Every spreadsheet had to be manually reviewed and entered into NetSuite, one line at a time. The volume of work was significant, and with manual entry comes inevitable risk. A miskeyed quantity or missed line item on a high-value order is the kind of mistake that costs time, money, and trust.

What worked for the client was quietly becoming a bottleneck for the team.

The Solution

A Smarter Path from Spreadsheet to Sales Order

SuiteRep implemented a Celigo-powered integration between NetSuite and SharePoint, giving TMS South a fully automated path for client order processing. When a client submits an order spreadsheet, it is uploaded to SharePoint and automatically pulled into NetSuite, no manual re-entry required.

The integration was designed to work with TMS South’s existing process, so their clients did not need to change how they place orders. The change happened entirely on the inside, where it was needed most.

Celigo integration connecting SharePoint directly to NetSuite

Automatic import of client-submitted order spreadsheets on receipt

Manual data entry eliminated across high-value order workflows

The Results

Orders In, Errors Out

1
Client order spreadsheets imported into NetSuite automatically, without manual entry
2
Significant reduction in time spent processing high-value orders
3
Improved accuracy across order intake, reducing the risk of costly errors
4
Internal teams freed from repetitive data entry to focus on higher-value work
5
Client ordering experience unchanged, with a faster, more reliable fulfillment process on the back end

Ready to Eliminate Manual Order Entry?

TMS South’s experience shows what’s possible when the right integration connects your clients’ preferred process to your internal systems. If your team is spending time re-entering data that should flow automatically, SuiteRep can help you find a better way.

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