NetSuite Order Management
Intelligently Orchestrate the Entire Order-to-Revenue Process
Many businesses struggle with siloed systems and disjointed data that make order orchestration complex and inefficient. Errors, delays, and lack of visibility into orders negatively impact customer experience as well as top and bottom-line results. NetSuite Order Management provides intelligent automation and insights to optimize the entire order-to-revenue process.
NetSuite Order Management goes beyond basic ERP order processing and management capabilities. The AI-powered solution seamlessly connects data and processes across departments and channels for unified commerce efficiency, control, and transparency.
Why Choose NetSuite Order Management?
- Intelligent order routing and orchestration automation
- Real-time inventory availability and promise dates
- Unified order data and processes across all channels
- AI-driven exception management and transaction analysis
- Post-sale customer experience measurement
Siloed channels, data, and processes create order management complexity. NetSuite Order Management connects the entire lifecycle for unified commerce efficiency, control, and transparency.
Key Capabilities of NetSuite Order Management
Intelligent Order Capture
- Omnichannel order aggregation
- Multi-format data ingestion
- Intelligent sales order creation
- Customer validation
Process Transparency
- Order monitoring and tracking
- Exception and delay analysis
- Event-driven alerts and notifications
Inventory Availability
- Real-time visibility across channels
- Intelligent allocation logic
- Dynamic promise dates
- Exception identification
Analysis and Reporting
- Intelligent order book
- Sales velocity analytics
- Channel performance benchmarks
- Customer profitability analysis
Orchestration Workflows
- Rules-based order routing
- Priority-based allocation
- Cross-channel order sourcing
- Automated exception management
Integration and Customization of NetSuite Order Management
Customization
- Matrix-based order routing
- Custom validations and analysis
- Tailored orchestration logic
- Enriched reporting and dashboards
Integration with NetSuite Modules
- Seamless ERP connectivity
- Real-time inventory visibility
- Single customer record
- Post-sale CX data exchange
Ecosystem Integrations
- Omnichannel POS and ecommerce
- Shipping partner API connectivity
- Customer support systems
- CRM and order capture interfaces
- Payment networks
Industry Solutions
Manufacturing
- Configure to order workflow automation
- Production scheduling integration
- Inventory allocation optimization
Business Services
- Field service workflow integration
- Project order lifecycle automation
- Professional services cross-selling
Healthcare
- Patient order workflow automation
- Medical inventory visibility
- Clinical trial case management
Retail and Ecommerce
- Omnichannel order management
- Store fulfilment and transfers
- Customer specific pricing
Food and Beverage
- Menu/recipe configuration workflows
- Ingredient inventory allocation
- Food production scheduling
Apparel and Footwear
- Seasonal collection workflow automation
- Omnichannel inventory visibility
- Customer order allocation optimization
Software and Digital Goods
- E-delivery order workflows
- Usage rights management
- Subscription order renewal
Advertising and Media
- Ad campaign order workflows
- Impression or usage based billing
- Creative production order tracking
It’s Time to Connect the Commerce Lifecycle
Fragmented systems create order orchestration complexity. It’s time to connect data, processes, and people across your business to deliver efficient and profitable order experiences. Let us show you how.
FAQs
What key business challenges does NetSuite Order Management address?
NetSuite Order Management addresses the key commerce challenges of siloed channels, disjointed data, and inefficient processes that create a fragmented customer experience. By connecting unified data and automating orchestration, businesses can improve operational efficiency, real-time decision making, and customer satisfaction.
How does NetSuite Order Management differ from basic Order Management System (OMS) solutions?
NetSuite Order Management goes beyond basic OMS functionality by unifying data and processes across all channels, enabling rule-based intelligent order orchestration, providing inventory visibility across the network, and delivering customer experience insights post-sale. The AI-powered solution transforms order management from reactive to strategic.
What core processes does the order-to-revenue lifecycle include?
The order-to-revenue lifecycle orchestrated by NetSuite Order Management includes order capture, payment processing, inventory allocation, shipping and fulfillment, customer service, and revenue recognition processes across all channels and customer touchpoints.
What business benefits can I expect from implementing NetSuite Order Management?
Key business benefits delivered by NetSuite Order Management include a unified commerce experience across channels, increased sales order velocity, improved order fill rates and profitability, decreased backorders and exceptions, reduced lost sales, and higher customer lifetime value.
What is required to set up, launch, and manage NetSuite Order Management?
NetSuite Order Management is a cloud-native SaaS solution that is simple to configure using pre-built templates, workflows, KPIs and reports. Our professional services team ensures timely customer implementation while training staff and providing ongoing management support.
How long does it take to implement NetSuite Order Management?
NetSuite can implement Order Management in as little as 8-12 weeks for mid-market businesses. Implementation timelines depend on number of channels, data sources, and other application touchpoints. We provide fixed-fee implementation packages to ensure predictability.