CASE STUDY
NetSuite + Artifi Product Customization Integration
CLIENT
RefrigiWear
INDUSTRY
Apparel/Industrial Workwear
SOLUTION AREA
Custom Integration Development
Custom-Built Artifi Integration
Full product customization accessible directly inside NetSuite.
One-Click Customization Printing
All embellishment specs printable from within NetSuite.
The Challenge
When Customization and Operations Don’t Speak the Same Language
RefrigiWear offers customers the ability to personalize their apparel with embellishments like embroidery, logos, and reflective strips. Managing that level of product customization requires a platform purpose-built for the job, and RefrigiWear had already made the decision to move from their existing solution to Artifi, a more capable product configurator.
The challenge wasn’t Artifi itself. It was making sure Artifi could talk to NetSuite. Without a connection between the two platforms, sales teams had no way to view or manage product customization details directly inside NetSuite sales orders. Fulfillment was another gap: there was no easy way to print customization specs from within NetSuite when it was time to produce and ship an order.
The Solution
A Purpose-Built Integration, Done the Right Way
Artifi offers pre-built integrations for several platforms, including RefrigiWear’s e-commerce site, which the client used as-is. For NetSuite, however, SuiteRep chose a different approach. Rather than relying on Artifi’s native NetSuite integration, SuiteRep built a fully custom connection using Artifi’s web API. This gave the team greater control over how the integration functioned and how it would hold up over time.
The result: Artifi’s product customization interface is now accessible directly from within NetSuite sales orders, displayed through a clean embedded experience. Sales staff can view and interact with customization details without leaving NetSuite.
SuiteRep also built a dedicated print button inside NetSuite, allowing teams to generate a clear printout of all Artifi customization specs for any items on a sales order.
A custom API integration connecting Artifi’s product configurator to NetSuite sales orders
A dedicated print button surfacing all embellishment specs directly from the sales order
Built on Artifi’s web API for full control and flexibility beyond the standard integration
The Results
Reliable Workflows, Built to Flex
- Artifi product customization is accessible directly within NetSuite sales orders.
- A PDF with customization details for every item on a sales order can be generated directly from within NetSuite.
- Integration built on Artifi’s web API gives SuiteRep full control and flexibility.
- When Artifi platform limitations have surfaced, SuiteRep has been able to engineer solutions independently, resolving challenges without requiring third-party platform changes.
Ready to Simplify Your NetSuite Integrations?
When out-of-the-box integrations aren’t the right fit, SuiteRep builds custom solutions that work the way your business actually works. If you’re looking for a team that can take on complex integration work and see it through, we’d love to talk.