CASE STUDY

Saving Time, Catching Gaps:
Invoice Email Automation
for PrimeChoice Packaging

CLIENT

PrimeChoice Packaging

INDUSTRY

Packaging

SOLUTION AREA

AR Automation

1 hr saved every day

for the AR Specialist

Zero missed invoices

with centralized queue management

The Challenge

When Every Invoice is a Manual Task

For PrimeChoice Packaging’s AR team, sending invoices to customers was a time-consuming, error-prone process. Every invoice had to be reviewed and emailed individually, one by one. With no centralized way to manage the queue, invoices occasionally slipped through the cracks, leaving customers without documentation and the AR Specialist stretched thin.

What should have been a routine, efficient process had become a daily burden, consuming valuable time and introducing unnecessary risk of missed billing.

The Solution

A Smarter Way to Manage the Queue

To resolve this frustrating issue, we implemented the SuiteRep Invoice Email Queue (IEQ) solution—a customized tool that consolidates all pending invoices into a single, easy-to-manage page within NetSuite. Rather than opening and emailing invoices one at a time, PrimeChoice Packaging’s AR Specialist can now review all invoices at once before sending them in bulk.

The IEQ also gives the AR Specialist the ability to verify and update customer contact information directly from that central page, right before invoices go out. This ensures invoices reach the right person every time, without requiring additional steps or workarounds.

Centralized invoice review page inside NetSuite

Bulk email after AR Specialist approval

Live contact info verification before every send

The Results

Efficiency that Speaks for Itself

The impact was immediate and measurable. PrimeChoice Packaging’s AR Specialist reclaimed real time in her day, freeing her up to focus on higher-value tasks.

1
Saves the AR Specialist approximately 1 hour per day
2
Eliminates the risk of invoices being missed or going unsent
3
Provides a centralized review page for all pending invoices before bulk send
4
Allows real-time verification and correction of customer contact information
5
Reduces manual, repetitive effort across the accounts receivable workflow

Ready to Streamline Your AR Process?

PrimeChoice Packaging’s experience is a clear example of how targeted NetSuite customization can turn a daily frustration into a smooth, reliable workflow. If your team is spending too much time on manual AR tasks, SuiteRep can help you find a better way.

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