Overview of NetSuite Return Authorizations
Setting Return Preferences
Types of Returns in NetSuite
Credit Refunds in NetSuite
Cash Refunds in NetSuite
How to Create a Return Authorization
RMA Forms from Existing Transaction
Selecting this button will take you to a Return Authorization form with the status of To Be Generated. At the top of the form, you’ll need to choose the correct form for either a cash or credit refund, depending on the type of return you need. You’ll notice that all the relevant details from the original transaction have auto-populated the RMA form.
Under the Items subtab, you’ll see all the items that were on the original transaction. If all of these items are being returned, you can just save the record as it is. If, however, the customer is returning only some of the items on this transaction, you can remove any irrelevant items from this list.